FREQUENTLY ASKED QUESTION
Why is your consultation service free?
Our consultation service is free because we are the future of medicine. We can handle 90% of your treatment needs online, providing convenient and efficient healthcare for you.
How does it work?
- Step 1: Pick a date and time to book your free consultation.
- Step 2: Meet with our doctor online via video chat.
- Step 3: Our open-minded doctors will answer all your medical questions and provide solutions within 20 minutes.
- Step 4: If any service or product is needed, you can make the payment online.
- Step 5: We deliver the product or service to your location.
Am I going to talk to a real doctor?
Yes, our doctors are 100% certified medical professionals with many years of experience. All of our doctors, as well as our partner clinics and pharmacies, are recognized by the government.
Can you really deliver medication after an online consult?
Yes, our doctors can prescribe medication, and we can deliver it right to your hotel or villa.
Can you deliver any type of medication?
Yes, after the assessment in the free consultation, we can deliver almost any type of medication used worldwide.
Does Balidoc do everything online?
No, while 90% of our services are online, we also provide offline medical services. These can be at your hotel/villa or at the locations of our specialist partners.
What payment methods do you accept for medication or specialist services?
We use PayPal, which accepts all credit cards and is a safe payment method. In certain cases, we can do a direct bank transfer. Please email us at info@balidoc.com if you have any more questions about payment.
Can I reschedule or cancel the appointment?
Yes
What should I prepare before the video consultation?
- Stable Internet Connection: Ensure your internet is reliable to avoid disruptions.
- Quiet and Private Space: Find a quiet area to maintain confidentiality and minimize noise.
- Device with Camera and Microphone: Use a device with a functioning camera and microphone.
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